Shipping policy

Welcome to Jupiter's Moon! We are delighted to share our unique, artisan products with you. Please review our shipping policy to understand how we ensure that your handcrafted items are delivered with care.

Processing Time
All our products are meticulously handcrafted to order. Due to the artisanal nature of our creations, it takes time to produce each item to the highest standard. As a result, please allow up to two weeks from the time your order is placed for your product to be made and ready for shipment.

Shipping Time
Once your order is ready, we will ship it to you using the best available shipping method. Shipping times may vary depending on your location. Typically, deliveries within the continental United States take 3-7 business days. International shipping times may vary based on the destination country.

Order Tracking
As soon as your order is shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the status of your delivery and know when to expect your product.

Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the weight and dimensions of your order. We strive to offer competitive shipping rates to ensure you receive your products in a timely and cost-effective manner.

Delays
While we make every effort to ensure timely delivery, please note that unexpected delays can occur due to factors beyond our control, such as inclement weather, customs processing, or carrier delays. We appreciate your patience and understanding in these situations.

Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at [info@jupitersmoonnyc.com]. We are here to assist you and ensure you have a pleasant shopping experience with Jupiter's Moon.

Thank you for choosing Jupiter's Moon. We appreciate your support of our artisan products and look forward to delivering exceptional handmade items to your door.